Terms of use

Last updated: October 2026 — Version 3.0

These Terms of Use apply to the services of Psychologist AI, operated by CEDIA Investigación y Desarrollo, S.L. (NIF B93806404, Av. Aragón 30, 46021 Valencia, Spain). Full company details are available in the Legal Notice.

1. Introduction and nature of the service

1.1. Description of the service: Psychologist AI is a technology platform that uses artificial intelligence to provide information, guidance and resources related to psychological and emotional wellbeing. We offer automated conversation services, educational resources and self-help tools based on recognised psychological principles.

1.2. Nature of the service — virtual wellbeing assistant: Psychologist AI acts exclusively as a virtual emotional wellbeing assistant supported by artificial intelligence technology. Its purpose is informative, educational and general wellbeing support. The answers, suggestions and recommendations provided are intended to complement and enrich the user’s knowledge of mental wellbeing topics, but in no case do they aim to, or can they, replace the professional judgement of psychologists, psychiatrists or any other duly qualified and registered mental health professional.

1.3. Not a medical or professional psychological service: Psychologist AI is NOT a medical service, a professional psychological service or a clinical diagnostic service. We do not provide medical diagnoses, professional psychological treatment, prescriptions or specific medical advice. Any information provided must be considered general educational guidance and not personalised professional advice or therapeutic treatment.

1.4. Artificial intelligence technology: our services are based on artificial intelligence algorithms that process information and provide automated responses. Although we use advanced technology and extensive databases, users must understand that this is an automated system with the limitations inherent in this technology, and that at no time are they interacting with a mental health professional.

2. What Psychologist AI is not and does not do

Express statement of limitations: to ensure a clear and unambiguous understanding of the scope of the service, it is expressly stated that Psychologist AI is NOT, does NOT carry out and cannot carry out any of the following activities:

2.1. Name of the service: for the purposes of these Terms of Use and any official communication, Psychologist AI is defined as an AI-based virtual emotional wellbeing assistant. The platform’s trading name is used for identification purposes only and does not imply the provision of regulated professional psychology services.

3. Access to and conditions of the website

3.1. Access to the website: some areas of this website are open to the general public and can be visited without registering personal data. However, to access the full services of Psychologist AI, you must complete the registration process.

3.2. Services: to use the Services offered by Psychologist AI, users may explore the different features available on the platform. To access the full Services, users must register by providing the requested information and accepting these terms and conditions.

3.3. Acceptance of the conditions: by accessing, registering for and using the services, users accept the Terms of Use of the website. If, during registration, users do not accept the terms and conditions of this website, they will not be able to access the Services.

3.4. Review of the terms: Psychologist AI may review the Terms of Use of this website at any time. Users will be notified of substantial changes. Users are bound by the Terms of Use in force at the time they use the services.

3.5. Responsibility: users are solely responsible for doing everything necessary to access the website, making sure they access it securely, and knowing, complying with and accepting the Terms of Use of this website.

4. How to register with Psychologist AI

4.1. Registration: to access the full services, users must complete the registration form, which asks for basic identifying data (such as a username, email address and password). Please check the information you enter and correct any errors before completing registration.

4.2. Verification: once registration is complete, the user will receive a confirmation at their email address and must follow the instructions provided to activate their account.

4.3. Account responsibility: users are responsible for keeping their login details confidential and for all activities carried out under their account. They must report any unauthorised use of their account immediately.

5. Important limitations and safety recommendations

5.1. Emergencies and crises: in the event of a psychological crisis, suicidal thoughts, self-harm, thoughts of harming others, or any situation that requires immediate medical or psychological attention, the user must immediately contact the following services and must NOT continue using this platform:

• Emergency services: 112 or 999
• Samaritans: 116 123 (free, day or night)
• Text HELLO to 50808 (free text support, 24/7)
• Pieta: 1800 247 247
• The emergency department of your nearest hospital
• Your GP or mental health professional

5.2. Express recommendation to consult a professional: we strongly recommend that any important decision relating to mental health, psychological treatment, medication or significant lifestyle changes is discussed with a suitably qualified and registered mental health professional. Psychologist AI may suggest when it is appropriate to seek professional help, but the final responsibility for seeking that help lies solely with the user.

5.3. Technical limitations of artificial intelligence: artificial intelligence systems have inherent limitations, including but not limited to:

• Limited understanding of complex emotional contexts
• Inability to detect non-verbal cues
• Lack of clinical intuition and practical experience
• Dependence on previous data patterns
• Possible misinterpretation of specific situations
• Inability to establish a real therapeutic relationship
• Responses may not reflect the latest scientific knowledge

5.4. Conditions that require immediate professional attention: users must seek immediate professional help if they experience:

• Suicidal thoughts or thoughts of self-harm
• Symptoms of psychosis or loss of contact with reality
• Substance misuse
• Severe eating disorders
• Recent trauma or post-traumatic stress
• Domestic violence or abuse
• Any condition that significantly interferes with daily functioning

6. Confidentiality of conversations

General principle: conversations held on the platform are strictly confidential. Psychologist AI undertakes to treat the content of users’ interactions with the highest level of privacy and protection, in accordance with the GDPR and the LOPDGDD.

6.1. Confidential nature of conversations: the content of the conversations that users hold with the Psychologist AI assistant is considered confidential information. No third party, whether an individual or a legal entity outside the technical operation strictly necessary for the service, will have access to the content of those conversations.

6.2. Restricted access — who can and cannot see conversations:

6.3. Technical audit in the event of a platform incident: exceptionally and on a restricted basis, the authorised technical team of Psychologist AI may access the content of conversations only in the following cases:

Cases that allow a technical audit:

• Serious technical failures of the platform affecting the integrity, security or proper operation of the service.
• Security incidents or data breaches that require review to contain the damage and inform those affected.
• Critical errors of the AI system that may have produced potentially harmful or incorrect responses.
• Compliance with legal reporting obligations to the Spanish Data Protection Agency (AEPD) in the event of a security breach.

Safeguards of the audit process:

• Access will be restricted to technical staff with express authorisation and a justified need to know.
• An internal record will be kept stating the person, date, time, reason and conversation(s) consulted.
• Access will be proportionate to the incident: limited to the minimum necessary in scope and duration.
• The affected user will be notified as soon as technically possible, unless a legal duty of confidentiality temporarily prevents it.
• The information consulted will be subject to a reinforced duty of secrecy and may not be used for any purpose other than resolving the incident.

6.4. Use of data to improve the service: if Psychologist AI uses conversation data in anonymised and aggregated form to improve the models or the service, users will be informed and their prior express and unambiguous consent will be obtained, in accordance with Article 6 GDPR. Users may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6.5. Deleting conversation history: users have the right to request the deletion of their conversation history at any time, without prejudice to any minimum retention period required by law. The request can be made from the account settings or by contacting support@psicologoia.ai.

7. Responsible use and user obligations

7.1. True and accurate information: users undertake to provide true, accurate and up-to-date information. The quality of Psychologist AI’s responses depends to a large extent on the accuracy of the information provided.

7.2. Personal, non-commercial use: the services are intended exclusively for the personal use of the registered user. Commercial use, resale or any form of commercial exploitation of the services is prohibited.

7.3. Specific prohibitions: it is expressly prohibited to use the service to:

• Obtain diagnostic or therapeutic information about third parties without their express consent
• Try to diagnose, treat or advise other people based on the information obtained
• Carry out illegal activities or activities that may harm third parties
• Impersonate others or deliberately provide false information
• Try to access restricted areas of the system or breach security measures
• Use the service in an automated or mass manner through bots or similar systems

7.4. Critical evaluation: users recognise the importance of critically evaluating all information received and undertake to check it against other sources where appropriate.

7.5. Responsibility for decisions: users acknowledge that they are solely responsible for the decisions they make based on the information provided by Psychologist AI.

8. Privacy and data protection

8.1. Applicable law: the processing of personal data is governed by our Privacy Policy, in full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

8.2. Data controller: the controller of users’ personal data is the owner of the Psychologist AI platform, CEDIA Investigación y Desarrollo, S.L., whose full identifying details (company name, tax ID and address for notices) are given in the Legal Notice. For any question about data processing, please contact support@psicologoia.ai.

8.3. Processing of special category data — health data (Art. 9 GDPR): conversations held on this platform may contain information about the user’s emotional, psychological or mental health state. The GDPR classifies such data as a special category (health data, Art. 9.1 GDPR), which requires a higher level of protection.

The legal basis for processing this data is the user’s explicit consent (Art. 9.2.a GDPR), given freely, specifically, in an informed and unambiguous way at registration through a separate checkbox. Users can withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Psychologist AI does not use this data to make clinical decisions or diagnoses, and does not share it with health systems, insurers, employers or unauthorised third parties.

8.4. Data processor — Anthropic, PBC: to provide the AI conversation service, Psychologist AI uses the API of Anthropic, PBC (Claude model). Under Article 28 GDPR, Anthropic acts as processor of the data that users enter in conversations, while Psychologist AI acts as controller.

The relationship with Anthropic is governed by its Data Processing Addendum (DPA), which includes the Standard Contractual Clauses (SCCs) approved by the European Commission as the mechanism for international data transfers (modules 2 and 3). Anthropic undertakes to process the data only on the controller’s instructions and not to use it to train its models unless expressly authorised.

8.5. International data transfers: Anthropic, PBC is based in San Francisco, California (USA). Processing conversations may involve an international transfer of data outside the European Economic Area. This transfer is made under the Standard Contractual Clauses adopted by the European Commission (Implementing Decision 2021/914), included in Anthropic’s current DPA. Since August 2025, Anthropic has had infrastructure in several geographical regions (USA, Europe, Asia and Australia) to improve the reliability of the service.

8.6. Sub-processors: Psychologist AI informs users that the following main providers act as sub-processors in providing the service:

Users accept that Psychologist AI may use sub-processors to provide the service, provided they are subject to equivalent data protection obligations. If there are substantial changes to the list of sub-processors, users will be informed sufficiently in advance.

8.7. Data retention by Anthropic: under Anthropic’s policy for API customers, conversation inputs and outputs are deleted from Anthropic’s servers within a maximum of 30 days of being received or generated, unless a legal or technical exception applies (for example, if the conversation is flagged by abuse detection systems, in which case retention may be extended to up to 2 years). By default, Anthropic does not use API data to train its AI models.

8.8. Data retention by Psychologist AI: account data (username, email) is kept for as long as the contractual relationship lasts and, once it has ended, for the periods required by law. The conversation history stored on the platform is kept while the user keeps their account active, unless early deletion is requested. Billing data is kept for the period required by current tax law (at least 5 years).

8.9. Restriction on use by minors: the service is intended exclusively for people aged 18 or over. People under 18 may not register or use the service. Under Article 7 of the LOPDGDD, processing the data of children under 14 requires the consent of their parents or legal guardians. When registering, users expressly declare that they are 18 or over. If Psychologist AI becomes aware that a user is a minor, it will immediately close their account and delete their data.

8.10. Automated decisions: the service generates responses through automated processing of the information provided by the user. Under Article 22 GDPR, users have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect them. In the context of this service, the assistant’s responses are for information only and are not binding decisions. Users keep full autonomy over their personal decisions at all times. If a user wishes to request a human review of an interaction, they can do so by contacting support@psicologoia.ai.

8.11. User rights: users can exercise the following rights against Psychologist AI as data controller at any time:

• Access: obtain confirmation of whether their data is being processed and access it.
• Rectification: ask for inaccurate or incomplete data to be corrected.
• Erasure (“right to be forgotten”): ask for their data to be deleted when it is no longer needed for the purposes for which it was collected.
• Restriction of processing: ask for processing to be suspended in certain cases.
• Portability: receive their data in a structured, commonly used format.
• Objection: object to the processing of their data in certain cases.
• Withdrawal of consent: withdraw consent at any time, without affecting the lawfulness of earlier processing.
• Complaint to the AEPD: if they believe the processing does not comply with the law, they can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

To exercise any of these rights, users should write to support@psicologoia.ai stating the right they wish to exercise and attaching a copy of their identity document.

8.12. Cookies: users should review our Cookie Policy for information about how and why we use cookies to improve the quality of the website and of the Service we provide.

9. Limitation and exclusion of liability

9.1. General exclusion of liability: to the maximum extent permitted by law, Psychologist AI excludes all liability for:

• Decisions made by the user based on the responses or information provided
• Direct, indirect, incidental or consequential effects arising from the use of the information supplied
• Damage caused by relying exclusively on the responses of the artificial intelligence
• Unwanted results from following the suggestions, recommendations or information provided
• Loss of opportunities, profits or expected savings
• Moral, psychological or emotional damage

9.2. No warranties: we do not guarantee that:

• The responses are completely accurate, complete or applicable to each specific situation
• Using the service will produce specific results or improvements in mental wellbeing
• The information is always up to date or exhaustive
• The service is free of errors, interruptions or technical failures
• The algorithms correctly interpret all the information provided

9.3. Time and financial limit: in no case will our liability exceed the amount paid by the user for the services during the 12 months before the event giving rise to the claim, nor will it exceed EUR 100.

9.4. Third-party information: we are not responsible for the content of linked websites or third-party information that may be referred to or recommended through our service.

10. Specific user responsibilities

10.1. Acknowledgement of limitations: the user expressly acknowledges that they:

• Use the service at their own responsibility and risk
• Understand the inherent limitations of artificial intelligence systems
• Understand that this is not a medical or professional psychological service
• Are solely responsible for final decisions about their wellbeing and mental health

10.2. Duty of care: the user undertakes to:

• Seek professional help when appropriate or necessary
• Not base important decisions solely on the information provided
• Find out properly about any recommendation before putting it into practice
• Keep a critical and responsible approach when using the service

10.3. Release: the user expressly releases Psychologist AI from any liability arising from their use of the service, acknowledging that they act of their own free will and under their sole responsibility.

11. Intellectual property

11.1. Ownership: the intellectual property rights in the arrangement of the website’s content, its graphic design, the artificial intelligence algorithms, the underlying computer programs and the various elements that make up the website are protected by current intellectual and industrial property law.

11.2. Licence of use: the user’s use of the website does not transfer any intellectual property right. The reproduction, transformation, distribution, public communication, making available, extraction and/or reuse of the website and its content without express authorisation is expressly prohibited.

11.3. Reverse engineering: reverse engineering, decompiling or trying to extract the source code of the algorithms used is prohibited.

12. Availability and changes to the service

12.1. Availability: we strive to keep the service available 24/7, but we do not guarantee continuous availability due to maintenance, updates, technical failures or force majeure.

12.2. Changes: we reserve the right to modify, update, suspend or discontinue the service in whole or in part at any time, with or without prior notice.

12.3. Updates: algorithms and content may be updated periodically to improve the quality of the service.

13. Termination and suspension

13.1. Grounds for termination: we may suspend or cancel the user’s access to the service immediately if they:

• Breach these Terms of Use
• Use the service fraudulently or illegally
• Deliberately provide false information
• Carry out activities that may harm the service or other users

13.2. Effects of termination: on termination, the user will immediately lose access to all Psychologist AI services.

14. Communications

14.1. Means of communication: communications will preferably be made electronically. The user agrees to receive communications by email or through notifications on the platform.

14.2. Language: official communications will be made in Spanish, and the Spanish version will prevail in the event of any discrepancy between translations.

15. Force majeure

15.1. Definition: we will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, epidemics
• Failures of telecommunications or internet infrastructure
• Cyber attacks, computer viruses
• Government action, legislation, regulations
• Strikes, industrial disputes
• Failures of essential service providers

15.2. Suspension of obligations: during force majeure events, our obligations will be suspended until those circumstances end.

16. Additional conditions and final provisions

16.1. Partial invalidity: if any provision of these terms is declared void or unenforceable, the remaining provisions will remain in full force and effect.

16.2. Entire agreement: these Terms of Use, together with the Privacy Policy, form the entire agreement between the user and Psychologist AI.

16.3. Waiver: any failure to enforce a provision will not constitute a waiver of our rights.

16.4. Assignment: the user may not assign their rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5. Headings: section headings are descriptive only and do not affect the interpretation of the terms.

17. User support

17.1. Contact channels: for any question, technical problem or matter related to these terms, users can contact us at support@psicologoia.ai or through the channels available on the website.

17.2. Complaints and suggestions: we value our users’ feedback and undertake to deal with enquiries within a reasonable time.

18. Applicable law and jurisdiction

18.1. Applicable law: these Terms of Use are governed by and interpreted in accordance with Spanish law.

18.2. Dispute resolution: to resolve any dispute that may arise in relation to these terms, the parties expressly submit to the jurisdiction of the courts and tribunals corresponding to the user’s domicile in Spain.

18.3. Mediation: before going to court, the parties undertake to try to resolve any dispute through mediation.

19. Refunds and cancellations

19.1. Free trial: Psychologist AI offers all users a free trial period that lets them explore and evaluate the features of the service before making any payment. During this period, users can check whether the service meets their needs and expectations at no cost.

19.2. No-refund policy: because Psychologist AI offers users a free trial before they sign up for any paid plan, once the subscription has been paid, refund requests will not be accepted. By signing up for a paid plan, the user acknowledges that they have had the opportunity to evaluate the service free of charge and that they pay with full knowledge of the platform’s characteristics, features and limitations.

19.3. Waiver of the right of withdrawal: in accordance with Article 103.m) of Spanish Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users, the user expressly agrees that the supply of digital content begins immediately after payment is confirmed, thereby waiving their right of withdrawal, since the service starts with the user’s express consent.

19.4. Cancelling the subscription: users can cancel their subscription at any time from their account settings or by contacting user support at support@psicologoia.ai. Cancellation takes effect at the end of the current billing period, and access to the service continues until that date. No refunds are made for unused partial periods.

19.5. Automatic renewal: subscriptions renew automatically at the end of each billing period. Users will be notified sufficiently in advance of the renewal date. If a user does not want to renew, they must cancel their subscription before the renewal date to avoid further charges.

19.6. Refunds on account suspension: if Psychologist AI suspends or cancels a user’s account for breach of these Terms of Use under section 13, no refund of the amounts paid will be made.

Important statement and acknowledgement by the user

By accepting these terms and conditions, the user expressly declares that they:

• Have read and fully understood these Terms of Use.
• Acknowledge and accept that Psychologist AI is an AI-based virtual emotional wellbeing assistant, for educational and informative purposes.
• Understand that it does NOT in any case replace professional psychological or medical care.
• Accept that conversations are confidential and that technical access will only take place in the specific cases set out in clause 6.3.
• Give their explicit consent (Art. 9.2.a GDPR) to the processing of special category data (health or emotional state data) that they may provide when using the service, knowing that they can withdraw this consent at any time.
• Have been informed that the service uses the API of Anthropic, PBC (USA) as data processor, and that data is transferred internationally under the EU Standard Contractual Clauses.
• Declare that they are over 18 and have full legal capacity to enter into contracts.
• Undertake to seek professional help when appropriate or necessary.
• Accept full responsibility for the decisions they make based on the information provided.
• Release Psychologist AI from liability for any consequences arising from the use of the service.
• Accept the inherent limitations of artificial intelligence technology.

Please note: if you do not accept any of these terms, you must not use the service.

Psychologist AI reserves the right to take action against any breach of these Terms of Use and any misuse of its services.